To complement our solutions, we offer a wide choice of support services each designed to help keep our customers’ downtime - and costs - to a minimum, whilst driving up service levels. Our hardware & software support services include helpdesk via telephone, on-site hardware maintenance, part repair, inventory management & monitoring.
As all support calls are first vetted by the Majenta Technical Team, problems can often be fixed immediately without an engineer or replacement part being sent to your site.
We offer our Helpdesk Support to all of our customers who have a current maintenance support contract.
Our helpdesk telephone support is available between 09:00 and 17:00 GMT, Monday to Friday excluding bank holidays. Outside of office hours, we offer call logging by email.
You can log a call with our helpdesk:
- Calling +44 (0) 1277 266 955
- Emailing email@example.com
There may be occasions when remote access is more applicable. When this is the case we can share your computer screen using WebEX which will allow us to diagnose and solve problems in real time. For more information on this service please enquire.