Majenta Group
Software Support
When it comes to dependable and proven software support, you are in safe hands with one of our software support packages.
Designed to keep your software operations running efficiently and effectively at all times, Majenta software support packages offer you a premium and unrivalled level of service and support.
We offer two software support packages, which can be customised with additional ‘plugin’ software support credits. In this way you get a truly comprehensive support package, which can be tailored to your exact requirements.
Platinum - Software Support Package
Our highly specified Platinum package includes the following facilities:
Telephone Helpdesk Support
Our highly skilled helpdesk is available from 09:00 and 17:00 GMT, Monday to Friday, enabling you to speak directly with an industry experienced engineer (excluding Bank Holidays)
Online Call-Logging
Our website can be accessed 24/7, where you can log your problem for us to review and call you back to help
Remote Interactive Support
Our dedicated team offer you one-to-one support over the Internet, using our Webex facilities to demonstrate your problems directly on your system.
Majenta eXchange (MX) Account
We will offer you a proven, secure and globally available data exchange account, Majenta eXchange, so that you can send data information quickly and securely, with full send and receive traceability. This is particularly useful for any secure files that you might need to share with us
Software Asset Management
We will keep track of your software serial numbers, subscriptions and your licence file information, so that we can resolve any issues. We will liaise with Autodesk on your behalf and update them with changes, such as contract managers and addresses, ensuring this is performed correctly whilst saving you valuable time. We will also handle requests for media (software CDs/USBs) should you need help at any point
Invitation to Annual Conference
You are invited to our Annual User Conference where we will demonstrate product updates, new product solutions, hold round-table discussions and offer access to our engineers for informal technical discussions
Platinum Plus - Software Support Package
Our Platinum Plus package offers all of the Platinum facilities, plus:
Dedicated Account Manager
We value your business and appreciate that you want to be dealing with somebody who knows your business, values and ethos. That’s why we offer a dedicated account manager to liaise with.
Telephone Helpdesk Installation
Platinum Plus helpdesk support includes support for the installation and deployment of software packages.
Annual Performance Optimisation
Your dedicated account manager will perform an annual review of your software systems, to ensure that you are fully optimised with your software.
Technical User Days
As part of the Platinum Plus package, you and your team can benefit from Majenta technical user days, to keep you up to speed on the latest technical software developments and solutions that might add value to your business.
Data Analysis, Assessment and Management
We will analyse your data and report on the best practice for utilising and sharing data throughout your business operation.
Adopting Best Practice
Benefit from the know-how of our industry experienced engineers with a scheduled technical site visit, in order to utilise your software in the most effective way.
Technical Bulletins
You will be kept informed of new software updates, patches and fixes as they become available, along with other relevant and useful product information updates.
Platinum Plugins
We offer additional (chargeable) Plugin credits for these beneficial services:
Installation
Our trained engineers will install your software solutions ensuring optimal performance.
Software Customisation
Our experienced engineers will help to customise your software to your needs.
Product Training
Benefit from our extensive product training for your products.
Template Creation
Our engineers will help you standardise your drawing practices with Drawing Part & Assembly Templates.
Content Creation
If you need standard parts creating, then our engineers will assist with this.
Implementation and Deployment
Optimisation of your software installation utilising network deployment and Group policies.
Vault Workgroup Deployment
Take advantage of best-in-class Data Management and Version Control with Vault deployment.
Process Review
Utilise one of our industry-experienced engineers to examine your working practices and become more productive with you software.
Scripting
Our scripting service can save you hours of work by automating your most frequent tasks.
CAD Bureau
We offer full CAD Bureau services for your short-term design requirements.
Tailored Training
Get a head-start and your project moving quickly with our one-to-one tailored training service.
Implementing New Technology
We offer project assistance and support for your new software, ensuring that you hit the ground running.
Data Migration and Integration
If you need to move data from one system to another, import data, export data and integrate data, then our experienced engineers offer the experience to assist.