Support - Helpdesk

To complement our solutions, we offer a wide choice of support services for UNIX & NT platforms, each designed to help keep our customers’ downtime - and costs - to a minimum, whilst driving up service levels. Our hardware & software support services include helpdesk and telephone, on-site hardware maintenance, part repair, inventory management & monitoring.

As all support calls are first vetted by the Majenta Technical Team, problems can often be fixed immediately without an engineer or replacement part being sent to your site.

First, call 01277 263244
(08:00 - 17:00).

You will be asked to provide the following information:

• The site name
• Serial Number (e.g.TW90366459)
• Your company name
• Your name of contact on site
• Your telephone number
• Full site postal address will then be confirmed
• Description of fault or problem

We then pass the call on to an engineer who calls you back to resolve the problem. If the call is chargeable, a Purchase Order number will be needed. Once the call's accepted you will be given a Call Reference.

Any queries relating to your call will need this number quoted.

Log a support call

Contact Details
Full Name*
Company Name*
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E-mail Address*
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Case Information
Priority*	--Select One--HighMediumLow
Operating System*	--Select One--Windows 95/98/2000/XP/VistaLINUX/UNIXOSXOther
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Description*
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