Welcome to the new Majenta enerjyhub. enerjyhub is Majenta’s digital portal, which is currently being rolled out across industries to various OEMs and their supply chains. enerjyhub provides a digital environment to connect suppliers to the OEM, servicing digital workflows, automated processes, and efficient data management.
What are we telling you?
We have created an enerjyhub environment for our Dassault Systèmes customers. This environment is now your direct access to Majenta’s Helpdesk. You are being given complimentary access, and we are hoping that this will not only allow for quicker and easier resolution of your support requests (cases) but also provide you with some added value along the way.
What do I need to do?
You will be sent an enerjyhub login from dassault.helpdesk@majentasolutions.com. Please rest assured that this is still your Majenta Dassault team. As we said, enerjyhub is a Majenta product.
Follow the steps in the email to create your password, and you will then have access to the Majenta enerjyhub.
What can I do in the Majenta enerjyhub?
The Majenta Helpdesk hub is intuitive and straightforward; within the hub, you can raise a new support case, manage your existing cases, and view a history of your previous cases. You can also use the Majenta data exchange tool (MX) to transfer any relevant supporting material to your case.
What are the benefits of using enerjyhub?
You no longer need to phone and/or email your support requests to the Helpdesk team; they will all be managed by you and the team within the hub. Working in this digital environment gives you full visibility of your support case statuses and will allow the team to communicate with you about the support you require more efficiently. Gaining a history of the cases you raise within the hub will also allow us (and you) the chance to see any requirement for broader support or training. We can also investigate to ensure you are using your software to its full capacity.
You can also use enerjyhub to keep your contact details up to date with Majenta, that way we can ensure we have the correct contacts within your organisation, enabling us to support your wider team.
Over a short space of time, we plan for this hub to contain more valuable content for you within a Knowledge Base feature – so watch this space.
Where do I start?
Wait for your enerjyhub email, and then you are good to go. In the meantime, you can watch a video which takes you on a tour of the new Majenta enerjyhub.
For more information on the different Majenta enerjyhub modules please visit: https://dassault.majentasolutions.com/majenta-enerjyhub/