Customer Success Executive

“Develop your Inside Sales Career at Majenta Solutions”
Coventry Office

 

A technology service provider, supporting the Design, Engineering and Manufacturing market with the provision of relevant products, services and support. Main industries covered, but not limited to, Automotive, Aerospace, Advanced Manufacturing and Construction.  At the heart of making these industries productive is the management of good data – both internally and throughout an organisation’s supply chain – and Majenta’s team are data management specialists! This gives the successful candidate a unique opportunity to excel within a dynamic marketplace and deliver huge value to some of the UK’s most prestigious companies.

 

The Role:

Majenta is expanding their internal sales department to include an ambitious new Customer Success Executive. This is a pivotal role within the data services sales team, focused on driving lead generation and providing the platform needed for continued success. The position will provide a fantastic opportunity to the successful applicant to establish themselves as part of a passionate and driven team of industry experts who will be committed to supporting your success.

 

The way that organisations interact with their supply chains is changing and being accelerated due to the global pandemic and at the centre of that change is the adoption of ‘digital’. If working hard to be part of that change sounds like a challenge that interests you, then Majenta would love to hear from you.

 

In this role you will: –
  • Client prospecting and new customer acquisition
  • Source new opportunities from existing clients and proactively identify new sales prospects
  • Customer calling to ensure success of sales and marketing campaigns
  • Utilise social media as a social selling tool
  • Lead nurturing, working closely with the field sales team and the Internal Sales Manager
  • Communicate Majenta sales initiatives to customers and prospects
  • Work with sales teams to identify and qualify opportunities for up/cross sell in existing account base
  • Distribute customer communications including welcome, updates, feedback, offers and further information
  • Follow-up and nurture of incoming leads and tasks assigned by marketing
  • Review marketing intelligence supplied by marketing
  • Account based marketing support and follow up when necessary
  • Follow up leads provided through Pardot automated marketing platform
  • Provide sales support on marketing campaigns when required including events, offers and incentives
  • Build customer and prospect reports
  • Collect customer feedback and ensure customer satisfaction

 

The ideal candidate

Experience & Qualifications (desired, not necessarily required):
  • Educated to degree level or equivalent
  • Telesales or telemarketing experience
  • Customer facing experience – able to demonstrate aptitude and suitability in a previous role
  • Experience using Salesforce or other CRM (Customer Relationship Management) system
  • Awareness of the need to transfer sensitive data securely and common tools used such as dropbox and wetransfer
  • Experience with using social media for business
  • Excellent verbal and written skills
The Professional Individual: –
  • The determination to succeed and reach goals (set by the manager and by themselves)
  • Strong, driven mentality – a self-starter
  • Has a passion for technology and always aspires to learn more
  • Has an inquisitive mindset
  • High organisational skills, extremely disciplined with time-management and possesses a strong work ethic
  • First rate interpersonal skills and approachable nature
  • Excellent command of language both written and verbal
  • Strong professional attitude to all aspects of work, both dealing with customers and colleagues
  • A clear strength of character – able to remain determined to attain targets under pressure or when handling customer objections
  • Outstanding telephone manner
  • Manages conflicting priorities to ensure objectives are achieved, and deadlines are met
  • Contribute to ideas, approaches and insights that enable innovation
  • Understands how to offer value to a customer
Other Information:

Full-time role office based with full training and career development offered. Competitive Salary with incentives.

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