Customer Success Executive

at MajentaWhitley, Coventry

Division: Dassault Systèmes
Reports to: Senior Business Manager

 

About Majenta:
A leading UK partner of global technology giant Dassault Systèmes, Majenta supports a prestigious manufacturing customer base within the markets of Automotive, Aerospace, Defence and Advanced Manufacturing. Majenta provides leading edge ‘Product Lifecycle Management’ services and technologies which support the collaboration and precision-engineering needed to create some of the UKs most significant and recognisable products. Working at the cutting edge of design and manufacturing technology means the successful candidate has an opportunity to build a dynamic career with endless challenge and learning opportunities available. (For more information on Dassault Systèmes see https://www.3ds.com/.)

The Role:
Majenta is expanding their internal sales department to include an ambitious new Customer Success Executive. This is a pivotal role within the Dassault Systèmes sales team, focused on driving lead generation and providing the platform and sales pipeline needed for continued success. The position will provide a fantastic opportunity to the successful applicant to establish themselves as part of a passionate and driven team of industry experts who will be committed to supporting your success.

The way that we manage manufacturing supply chains within the UK and across the globe is changing to meet the needs of a more sustainable way of doing business, and at the centre of that change is the adoption of seamless digital collaboration. If working hard to be part of that change sounds like a challenge that interests you, then Majenta would love to hear from you.

Role Responsibilities:

  • Client prospecting and new customer acquisition
  • Source new opportunities from existing clients and proactively identify new sales prospects
  • Customer calling to ensure success of sales and marketing campaigns
  • Routinely log and update all activity through internal sales dashboards on Salesforce to support you and the team in achieving targets
  • Utilise social media as a social selling tool
  • Lead nurturing, working closely with the field sales team and the Internal Sales Manager
  • Nurture Majenta’s existing Dassault Systèmes customers to ensure they are satisfied, loyal and that we are continually exploring additional opportunities
  • Communicate Majenta sales initiatives to customers and prospects
  • Work with sales teams to identify and qualify opportunities for up/cross sell in existing account base
  • Distribute customer communications including welcome, updates, feedback, offers and further information
  • Follow-up and nurture of incoming leads and tasks assigned by marketing
  • Review marketing intelligence
  • Account based marketing support and follow up when necessary
  • Provide sales support on marketing campaigns when required including events, offers and incentives
  • Build customer and prospect reports
  • Collect customer feedback and ensure customer satisfaction

Experience & Qualifications (Desired, not necessarily required):

  • Educated to degree level
  • Sales, telesales, or telemarketing experience
  • Customer facing experience – able to demonstrate aptitude and suitability in a previous role
  • Experience using Salesforce or other CRM (Customer Relationship Management) system
  • Knowledge of design and manufacturing processes
  • Knowledge of Dassault Systèmes products and services
  • Experience with using social media for business
  • Excellent verbal and written skills

The Professional Individual:

  • High organisational skills, extremely disciplined with time-management and possesses a strong work ethic
  • First rate interpersonal skills and approachable nature
  • Excellent command of language both written and verbal
  • Strong professional attitude to all aspects of work, both dealing with customers and colleagues
  • A clear strength of character – able to remain determined to attain targets under pressure or when handling customer objections
  • The determination to succeed and reach goals (set by the manager and by themselves)
  • Strong, driven mentality – a self-starter
  • Excellent telephone manner
  • Manages conflicting priorities to ensure objectives are achieved, and deadlines are met
  • Contribute to ideas, approaches and insights that enable innovation
  • Has a passion for technology and always aspires to learn more
  • Understands how to offer value to a customer

 

Full-time role with full training and career development offered. Competitive salary with incentives.

Apply Now

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