Customer Success Executive

Full-time role with full training and career development offered. Competitive salary with incentives.

Division: Digital Construction
Reports to: Internal Sales Manager

About Majenta

A leading UK Digital Construction consultancy that supports a prestigious customer base within the AEC (Architecture, Engineering, and Construction) sector. Majenta provides professional services and technologies related to advancing the demands of the UK’s digital built environment and offers the successful candidate an opportunity to advance in this exciting, growing, and dynamic marketplace.

The Role

Majenta is expanding their internal sales department to include an ambitious new Customer Success Executive. This is a pivotal role within the digital construction sales team, focused on driving lead generation and providing the platform needed for continued success. The position will provide a fantastic opportunity to the successful applicant to establish themselves as part of a passionate and driven team of industry experts who will be committed to supporting your success.

The way that we build and interact with the environment around us is changing to meet the needs of a more sustainable way of living and at the centre of that change is the adoption of ‘digital’. If working hard to be part of that change sounds like a challenge that interests you, then Majenta would love to hear from you.

Responsibilities

  • Client prospecting and new customer acquisition
  • Source new opportunities from existing clients and proactively identify new sales prospects
  • Customer calling to ensure success of sales and marketing campaigns
  • Utilise social media as a social selling tool
  • Lead nurturing, working closely with the field sales team and the Internal Sales Manager
  • Nurture existing Digital Construction customers to ensure they are satisfied, loyal and that we are continually exploring additional opportunities
  • Communicate Majenta sales initiatives to customers and prospects
  • Work with sales teams to identify and qualify opportunities for up/cross sell in existing account base
  • Distribute customer communications including welcome, updates, feedback, offers and further information
  • Follow-up and nurture of incoming leads and tasks assigned by marketing
  • Review marketing intelligence supplied by marketing
  • Account based marketing support and follow up when necessary
  • Follow up leads provided through Pardot
  • Provide sales support on marketing campaigns when required including events, offers and incentives
  • Build customer and prospect reports
  • Collect customer feedback and ensure customer satisfaction

Experience & Qualifications (Desired, not necessarily required)

  • Educated to degree level
  • Telesales or telemarketing experience
  • Customer facing experience – able to demonstrate aptitude and suitability in a previous role
  • Experience using Salesforce or other CRM (Customer Relationship Management) system
  • Knowledge of BIM (Building Information Modelling) and Digital Construction (desirable)
  • Experience with using social media for business
  • Excellent verbal and written skills

The Professional Individual

  • High organisational skills, extremely disciplined with time-management and possesses a strong work ethic
  • First rate interpersonal skills and approachable nature
  • Excellent command of language both written and verbal
  • Strong professional attitude to all aspects of work, both dealing with customers and colleagues
  • A clear strength of character – able to remain determined to attain targets under pressure or when handling customer objections
  • The determination to succeed and reach goals (set by the manager and by themselves)
  • Strong, driven mentality – a self-starter
  • Good telephone manner
  • Manages conflicting priorities to ensure objectives are achieved, and deadlines are met
  • Contribute to ideas, approaches and insights that enable innovation
  • Has a passion for technology and always aspires to learn more
  • Understands how to offer value to a customer

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