Sales Operations Coordinator
About the role
This role provides dedicated support to Key Account Managers, directly supporting the growth of Majenta’s BIM & Digital Engineering business. The successful candidate will play a vital role in facilitating sales processes, maintaining customer relationships, and ensuring the smooth coordination of enquiries, quotations, and internal workflows. Acting as a key link between clients, account managers, and technical teams, they will help drive efficiency, improve response times, and contribute to business growth. This is an excellent opportunity for a proactive and organised individual with strong communication skills & the ability to work accurately under pressure.
Key Responsibilities
We’re looking for someone who:
• Excellent communication skills.
• Previous experience in a Customer Service/Customer Facing role.
• Strong initiative and ability to think outside the box.
• Experience with using social media for business such as LinkedIn/other commercial tools.
• High organisational skills, extremely disciplined with time-management and possesses a strong work ethic.
• A clear strength of character and resilience– able to remain determined to attain targets under pressure or when handling customer objections.
• Confident and professional telephone manner.
• Comfortable contributing ideas, approaches and insights that enable innovation to wider team.
• Experience using Salesforce or other CRM (Customer Relationship Management) system (Desirable).
• Knowledge of BIM (Building Information Modelling) and Digital Construction (Desirable).
Key Responsibilities
• Work closely with account managers to support project opportunities within key accounts.
• Support Account Managers throughout the entire sales cycle, from lead qualification to order processing.
• Assist with the generation and tracking of quotes, proposals, and customer contracts, ensuring accuracy and adherence to company policies.
• Proactively identify opportunities for upselling or cross-selling based on client needs and escalate to relevant sales team members.
• Develop a strong understanding of Majenta’s digital construction services and the value we provide to clients.
• Build and maintain strong relationships with customers while developing knowledge of key accounts.
• Liaise with internal technical teams to formalise scopes of work, ensuring alignment with internal processes.
• Maintain and update Majenta’s internal CRM system (Salesforce) to ensure accurate record-keeping and reporting.
• Prepare and follow up on quotations, directly contributing to sales targets and revenue growth.
• Work closely with internal stakeholders to resolve customer technical queries, coordinate service delivery, and invoicing issues efficiently.
• Actively seek to improve sales support processes and workflows to enhance efficiency and effectiveness.
Who are we?
A leader within the UK Digital Construction consultancy space is on the hunt for a passionate, driven and success hungry individual to join their expanding Internal Sales team.
The Majenta team prides itself on providing professional services and technologies relating to advancing the demands of the UK’s digital built environment with an impressive existing client base that includes large UK household names. The way that we build and interact with the environment around us is changing to meet the needs of a more sustainable way of living and at the centre of that change is the adoption of ‘digital’.
Sound like a good fit?
Email your CV with a brief intro to:
hello@majentasolutions.com
